Based on Garis Panduan Perkhidmatan Konsultasi Secara Maya (Virtual Consultation Services) di Klinik Kesihatan by Bahagian Pembangunan Kesihatan Keluarga Kementerian Kesihatan Malaysia, there are several criteria for clients who can use Virtual Consultation Services including:
- Registered clients who have a treatment record with the health clinic.
- Stable clients requiring follow-up treatment for NCD, CDC, respiratory diseases, physiotherapy, occupational therapy, and dietetics, with scheduled appointments for monitoring.
- Clients who need to review their lab results.
- Clients seeking follow-up treatment (Appendix 4)
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